Refund policy
1. Returns and Refunds:
- We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item(s) within 10 days of receiving your order for a full refund.
2. Eligibility for Refund:
- To be eligible for a refund, the item must be unused, no perfume, not washed, in the same condition as received.
3. How to Initiate a Refund:
- To initiate a refund, please contact our customer support team at onestepbeautybar@gmail.com within 7 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
4. Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
5. Exclusions:
- Personalized items and gift cards are non-refundable.
- On sale or discounted items are non-refundable
- Shipping costs are non-refundable.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately. We will replace the item or provide a full refund, including shipping costs.
7. Return Shipping:
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, except in the case of a defective or damaged item.
8. Questions:
9. Changes to This Policy:
- We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page.
